![]() If all prior options have been exhausted, a database reset will restore the data and structure without losing vital configuration or prior recordings.They generally need a DHCP address to adopt like that. In certain scenarios, a database that has inconsistent data may impede the NVR's ability to play back or process recordings. If you believe there are specific recordings that are missing from the Events list, or a camera has not been recording as expected, please review the UniFi Video - Troubleshooting Cameras Not Recording. For a list of the ports used, please see UniFi Video - Ports Used. ![]() Accessing via does not require any ports to be opened, but outbound ports must not be explicitly blocked. If accessing UniFi Video over the internet or across subnets using a direct connection, make sure that the required ports have been forwarded correctly on your firewall. Ports Not Forwarded Correctly (WAN Connection) zip file generated does not exceed the size of your RAMDisk and fail to download. If you receive an error while trying to download many recordings simultaneously, try downloading less files at a time so that the. The number of recordings that can be downloaded in bulk (by selecting several recordings and clicking Download All in the Recordings section of the UniFi Video Controller) is limited by the free space available in the temporary filesystem cache, which is typically a system RAMDisk. The UniFi Video - Troubleshooting Low Bandwidth Warningarticle describes how low bandwidth will impact your ability to watch a video feed (or in this case a recording) based on where you are located. If this resolves the problem, try disabling extensions in Chrome one by one until you identify which extension is causing the problem.īecause recordings are typically stored at high bitrate and high resolution, they may need to buffer and not play as smoothly when compared to viewing a camera Live View at a lower resolution when connecting over a low bandwidth connection. Try opening UniFi Video in an Incognito window by going to File > New Incognito Window on the Google Chrome top bar and browsing your NVR's web interface, as this will disable most extensions for that browser session. While Google Chrome offers an impressive library of extensions, some may interfere with UniFi Video's ability to play back live video or recordings. Although other browsers may work, reduced functionality is expected and performance may not be optimal. UniFi Video is designed and tested to work with the stable release of Google Chrome. Ports Not Forwarded Correctly (WAN Connection).Downloading Too Many Recordings at Once.There are thousands of users in the Community with installations using various third party equipment that will be the best source of information. Include as much information about the deployment as possible: browser and browser version used, UniFi Video Controller version, what third party devices are involved, along with what you have already tried to fix this issue. If after troubleshooting with this guide the problem still persists, please post your question in the Community. However, in deployments where external elements are involved, the list would become virtually endless. This article includes a comprehensive list of causes for users to have issues downloading or playing recordings, along with their corresponding solutions.
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